Privacy Policy
Last updated May 27, 2020
Introduction
This Privacy Policy ("Privacy Policy") explains how Cooking 2010 S.r.l., collect, share and use your personal information. You will also find information on how you can exercise your privacy rights. By using our Services, you accept that Cooking 2010 S.r.l. use your personal information as described in this Privacy Policy. The terms "we", "us" or "ours" are understood to refer to Cooking 2010 S.r.l. and any term not defined in this Privacy Policy is defined in our General Conditions.
The information we collect from you and the reasons
Here are the general categories of personal information we may collect about you and the reasons why:
Information you voluntarily provide:
Registration information relating to the opening of a Cooking 2010 S.r.l. account, so as to:
generate your account in order to allow you to place Orders according to our General Conditions;
identify you when you log into your account;
contact you to receive opinions on our Services; is
notify you of changes or updates to our Services.
Transaction information when you place an Order in order to:
process your Order and issue an invoice (even if Cooking 2010 S.r.l. never stores information relating to your credit card in its systems);
communicate your Order to the Restaurant;
update you on the status of your Order;
respond to requests for information about your Order and solve problems;
carry out analysis and research to develop and improve our Services; is
protect you and the Services by trying to detect and prevent fraud or other acts in violation of our General Conditions or policies relating to the Services.
Information regarding your marketing preferences, so as to:
update you in relation to our products or services.
Comments on your opinions regarding our Services for:
respond to your requests for information;
publish reviews you send us and services; is
conduct analysis and research to improve and develop our Services.
Information we automatically collect
Information on the activities, in order to:
offer you a better service;
grant you access to your personal order history and your preferences
provide other services on your request.
Cookies and similar technologies for:
measure and analyze the use and effectiveness of our Services;
customize and optimize advertising targeting for our Services on other websites and platforms
provide location services if you choose to share your location.
Information we obtain from third party sources
Analytical reports and market research surveys for:
Measure the performance of marketing campaigns in relation to our Services
better understand your preferences so as to personalize our marketing campaigns and our services.
We process the information you voluntarily provide, that which we automatically collect and the information we obtain from third party sources to constantly improve our Services. Thanks to their use, we can simplify the search and choice of the food you want and the place from which to buy, regardless of the device you choose to use or the part of the world in which you are.
Who do we share personal information with?
We may share your personal information with the following recipients (and, when we share it, for their protection, we do it in compliance with the adequate security standards and contractual safeguards in place; we will ensure that we have the appropriate security and contractual safeguards in place). to be to protect them):
The restaurant where you placed an order for processing and delivery;
Third parties who support our Services (for example, logistics partners who deliver your order on behalf of the restaurant for marketing or for promotions in the food, drink and entertainment sectors, based on your preferences);
Any public security or regulatory body, government agency, judicial authority or other third party, if we believe disclosure is required under applicable laws or regulations;
Any other person, provided he has given your consent. We will never sell, distribute or otherwise share your personal data without your consent.
Legal basis for processing personal information
Cooking 2010 S.r.l. will always make sure that you have a legal basis to collect and use your personal information. The legal basis in which we operate changes according to the type of information and the context in which we collect it.
The main reason for the collection and use of your personal information is based on the execution of the contract s
typed with you (i.e., to ensure that you receive your Order when and where you want it), but we reserve the right to process them where this choice is supported by our legitimate commercial interest.
International data transfers
We may transfer your personal information to countries outside the one where you are resident, to other countries where Cooking 2010 S.r.l. or our service providers carry out activities. The data protection laws of these countries may differ from the laws of your country, but Cooking 2010 S.r.l. will endeavor to put in place and ensure adequate safeguards to protect your personal information in accordance with this Privacy Policy.
Safety
Cooking 2010 S.r.l. attaches great importance to the protection of your information from and against unauthorized access and illegal treatment, accidental loss, destruction and damage. In this regard, we adopt adequate technical and organizational measures to protect said information.
Data retention
Cooking 2010 S.r.l. will keep your personal information for a period of time necessary to pursue the purposes described in this Privacy Policy. We may also retain certain elements of personal information for a certain period, following the cancellation or deactivation of your account for legitimate operations, such as maintaining accounts and to comply with our legal obligations. Whenever we keep your information, we do so in compliance with applicable laws.
The rights of protection and oblivion of your data
You can log in to your account at any time to analyze and update your personal information. You can also contact us to ask us to delete your personal information, limit its processing or request that it be transmitted to third parties. You also have the right to cancel receiving marketing communications that we send you by using the cancel functionality in any marketing communications you receive or by modifying your profile.
Links to third party sites
Our websites may, from time to time, contain links to third party websites (for example, those of our partners, advertisers and affiliates). If you follow these links, know that Cooking 2010 S.r.l. is not responsible for their work for these third parties, who have their own privacy policy.
Updates to this Privacy Policy.
We may update this Privacy Policy from time to time in response to continuous legal, technical or commercial developments. We encourage you to periodically analyze this page to be updated in relation to our confidentiality practices.
How to contact us
If you have questions or concerns about this Privacy Policy, you can contact our Data Protection Officer directly from the contact page of the site.
Other information
Information we collect from you and reasons
The personal information we may collect about you generally falls into the following categories:
Information you voluntarily provide
Some parts of our Services may ask you to provide personal information voluntarily.
For example:
Registration information: When you create a Cooking 2010 S.r.l. account, register or fill in forms with respect to the Services, we collect information about you, including name, address, telephone number, email address and the password you create.
Transaction Information: We collect information related to your Orders. Payment transactions are contracted to our payment processors and we do not store your credit card information in our systems. We also collect delivery details (e.g. your physical address) to complete each Order.
Information regarding your marketing preferences: We collect information about your preferences to receive marketing information every time you sign up or unsubscribe.
Comments: When you post messages and reviews of the Services or contact us, for example with a question, a problem or a comment, we collect information about you, including your name and the content of your request for information. If you contact our customer support teams, we will record and retain the recording of your conversation for qualitative training purposes and to help you resolve your requests for information.
Special categories of personal data: We collect the information you provide when you contact us (for example through our call center or using our online forms). This information may include particular categories of personal data, such as health-related information (allergies or food needs) or information that reveals your religious beliefs (for example, if you can only eat food prepared according to the dictates of Islamic law). We do not request this information and will call you
let us share them only with the restaurant. However, there are some situations in which it is still possible that you provide this type of information (for example if a complaint is made), and in those circumstances we can only collect it with your consent.
Information we automatically collect
When you access our Services, we may collect some information directly from your device. In some countries, including countries in Europe, this information may be considered personal information under applicable data protection laws.
For example:
Activity Information: We collect information about your use of the Services and information about you from the content you create and from the notifications or messages that you post or send or that emerge from your searches that you watch or interact with.
Cookies and similar technologies: We use cookies and similar tracking technology to collect and use personal information about you (for example your Internet Protocol (IP) address, your device ID, your browser type when, with how often and how long you interact with the Services), also in order to facilitate advertising in relation to their respective interests.
Navigation or session cookies These session cookies are necessary to allow the user to use the essential functions of the Site, allowing, for example, to order the delivery of the product in a simpler way.
The essential functionality of the Site requires strictly technical cookies to remember, while the user orders other products on the Site and / or visits other pages of the Site during the same browsing session, the code of. the user's postal code and the products included in the shopping cart or the notes provided by the user to the restaurant. These cookies also allow Cooking 2010 S.r.l. to understand if the user has authenticated himself as a registered user on the Site and to guarantee him the possibility to use the appropriate features on the Site.
If you choose to disable these cookies, the user can only browse the site but cannot order products.
Cooking 2010 S.r.l. also uses a cookie to keep track of the fact that the user has been informed by Cooking 2010 S.r.l. regarding the use of cookies and who has consented, possibly, to such use.
ANALYTICAL COOKIES: These cookies are also known as performance analysis cookies and are used to collect information on how users use the site, so that Cooking 2010 S.r.l. can improve the quality of the Site and the service.
The analytical cookies used by Cooking 2010 S.r.l. they do not collect information that could identify the user. All information collected by these cookies is aggregated and anonymous information used by Cooking 2010 S.r.l. for:
provide statistics on how the Site is used;
know through which website the user arrived at the Site;
to help Cooking 2010 S.r.l. to improve the Site by measuring information on the use of the Site and any errors that occur when users browse it.
FUNCTIONALITY COOKIES: Functionality cookies provide better functionality of the Site, allowing access to additional services or improving subsequent visits to the Site. Functionality cookies used on the Site allow the user to take advantage of some advanced features of the Site during browsing on it: for example, if the user needs help and assistance for a takeaway order, he can access the online help desk chat service provided by Cooking 2010 Srl through operators. These cookies may share some information with Cooking 2010 S.r.l. partners. to provide the services available on the Site; the information thus shared will be used exclusively for the provision of that specific service, product or function and will not be used for any other purpose.
PROFILING COOKIES: Profiling cookies (also known as targeting and sharing cookies) are cookies that offer the user a personalized browsing experience, offering services that are based on the interests expressed by the user in the context of his navigation on the Site but also on other websites. Cookies that personalize the user's browsing experience on the Site - based on preferences, orders, online behavior and user interaction with Cooking 2010 S.r.l. and other websites - collect information associated only with the IP address used by the user. Some of these personalized browsing experiences may be linked to services offered by third parties to keep track of the fact that the user has visited the Site and, for example, show personalized messages in line with the user's interests. This information is used to inform the user
and about products and / or services that may be of interest to you, including services provided by Cooking 2010 Srl partners. Profiling cookies can also be connected to social networks such as Facebook or Twitter or Istagram so as to make them available to advertising agencies. information regarding the user's visit to the Site and allow them to present to the user advertisements in line with their interests. Please view the list of partners of Cooking 2010 S.r.l. that send their own profiling cookies through the Site. In order to install the profiling cookies, the consent of the user is considered to be exercised by pressing the ok button in the message that is displayed when accessing the site.
Information we obtain from third party sources.
From time to time, we may receive personal information from third party sources, including advertising networks, but only if we have verified that third parties have received your consent to process the information or otherwise have legal authorization or must legally share your personal information with we. This information may include your likely demographic group.
For example:
Analytical reports and market research surveys: We collect information from affiliated third parties on how you respond and interact with our marketing campaigns in order to personalize our marketing and services.
We may also receive aggregate information in the form of audience segments from third party sources to display targeted advertising on digital properties *** operated by companies such as Facebook and Google.
Our use of the information collected
Examples of how we may use this information include:
Information you voluntarily provide
Registration information
The registration information you provide when you create a Cooking 2010 S.r.l. allow us to guarantee you and give you access to the Services according to our General Conditions. We also use this information to authenticate your access to the Services, to contact you and know your views and to notify you of important changes or updates relating to our Services.
Transaction information
Your transaction information (such as food items you add to your basket) allows us to process your Order and send you an accurate invoice. Help the restaurant where you ordered if necessary.
Cooking 2010 S.r.l. may contact you by email, phone or SMS for updates on status or other information or to resolve problems in relation to your account or Order. The Restaurant may contact you by phone or SMS for status updates or other information relating to your Order.
If you make a mobile payment of the Order or through a digital wallet service provider (such as Apple Pay or Google Pay), we will send you information on transactions via confirmation email or SMS to the email address or telephone number registered with the supplier of the service (as and if requested by the suppliers themselves).
The restaurant may use companies or third parties for delivery; these companies may use your information to provide you with status updates on the delivery of your Order.
We will also analyze information on completed transactions and Orders successfully delivered on the basis of data comparison or statistical analysis, so as to administer, support, improve and develop our company and our Services. Our analyzes also help us detect and prevent fraud or other illegal activities, or acts prohibited by our General Terms or policies applicable to the Services.
Information regarding your marketing preferences
Cooking 2010 S.r.l. can make marketing communications, if permitted by law, by mail, email, telephone, mobile tools (i.e., SMS, in-app messages and push notifications) on our products or services.
Cooking 2010 S.r.l. will not communicate your data to third parties except for the completion of the order made
Comments and reviews
If you provide us with your comments, we will use them to answer your questions or requests for information, to provide customer support and resolve any problems related to your Orders or Services. We will publish the reviews you send us in relation to the Restaurants on our platform and on our Services in general and we will also analyze your comments to develop our Services and improve your experience.
Information we automatically collect
When you access our Services, we may collect some information directly from your device, such as the IP address, MAC address or ID. In some countries, such as in Europe, this information may be considered personal information under applicable data protection laws.
Information on activities
Analyze
I love your shopping habits and how you interact with our Services, so as to provide you with suggestions on dishes from new restaurants that we think you may want to try. If you choose to share your location with us, we may use this information to show you content near you; this information will also contribute to making the delivery of your Order effective and rapid. We can also provide you with personalized content and advertising based on your previous interactions with our Services and by virtue of our knowledge of your preferences, which we draw from your use and from the history of purchases related to our Services.
We allow you to access the history of your Orders, so that you can easily reorder at your favorite Restaurants. We may also collect information about your interaction with our emails and other forms of communication.
Information we obtain from third party sources
Analytical reports and market research surveys
We analyze information we collect from our third party service providers (such as Google, Facebook, Amazon and other affiliates) to understand how you interact with our Services and our listings (for example, if you clicked on one of our listings). This helps us to understand your preferences and to recommend the Services that are compatible with your interests.
Who do we share personal information with?
In the delivery of the Services, depending on the circumstances, we may share your personal information with the following entities:
Restaurants where you place Orders, so that the Restaurant can process them and make deliveries.
Third parties who carry out various activities for the promotion and support of our Services. These include offshore customer support agents, assistance providers and website and app hosting, marketing service providers, partners and CRM, who manage our email marketing and push notifications, companies that send you messages when the Order is incoming, delivery companies that deliver the Order to you, market research companies and payment processing providers that process payment card transactions; the aforementioned third parties may be located inside or outside your country of residence.
Any public security or regulatory body, government agency, judicial authority or other third party, if we believe disclosure is required (i) under applicable laws or regulations, (ii) to exercise establish or defend our legal rights, or (iii ) to protect your vital interests or those of other people.
Legal bases for processing personal information
Our legal basis for the collection and use of your personal information as described above will depend on the specific context in which we collect it.
The main reason why we collect and use your personal information lies in the execution of the contract entered into with you (that is, we want to make sure that you will receive your Order when and where you wish). However, we will also use your personal information when such activity falls within our legitimate commercial interest (only when our interests do not conflict with the data protection interests or with your legal rights and fundamental freedoms). In some cases, we may have a legal obligation to collect your personal information (for example in the case of a legal proceeding) or we may have to process or share it with other parties to "protect your vital interests" ("save your life") or those of another person (for example if another person's life is in danger).
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will specify it at the appropriate time and will notify you if providing your personal information is mandatory or not (and we will also illustrate the possible consequences in case you do not provide it to us).
Similarly, we collect and use your personal information based on our legitimate interests (or those of third parties). These legitimate interests include a) the ability to market and offer you offers that we think may interest you; b) analyze and understand how our services are used to improve them; c) the prevention of fraud or other crimes; or d) keep our systems secure.
If you have questions or need further information on the legal basis under which we collect and use your personal information, contact us using the contact details provided under the heading "How to contact us" or "Contacts".
Safety
We attach great importance to keeping your personal information secure. We therefore take technical and organizational measures
appropriate standards / industry standard technology to protect data from unauthorized access and illegal processing, accidental loss, destruction and damage.
The security measures we use are designed to provide a level of security protection appropriate to the risk in the processing of your personal information. If you have chosen a password that allows you to access some parts of the Services, you are responsible for keeping it confidential. We advise you not to share the password with anyone and to use a unique password for our Services. We will not be responsible for unauthorized transactions made using your name and password.
Data retention
Cooking 2010 S.r.l. will retain your personal information where there is a legitimate commercial interest (for example, when you have an account with us or to allow us to comply with our legal, tax or accounting obligations).
If you object to our processing of certain categories of your personal information (also in relation to the receipt of marketing communications from us), we will keep a record of your opposition to the processing of your information, in accordance with your wishes.
We will destroy or permanently anonymize your personal information to the point where we no longer have to or want to process it for our legitimate business needs or for legal reasons. If this is not possible (for example because your personal information has been stored in backup archives), we will store it securely and isolate it from further processing until it is possible to delete it.
The rights of protection of your data
Cooking 2010 S.r.l. respects the rights on privacy and data protection. Below is a summary of your rights with respect to your personal information stored by Cooking 2010 S.r.l. :
o Cooking 2010 S.r.l. provides you with the tools to access, analyze or update your personal information at any time through your account. If you wish to request the deletion of your personal information, you can do so by contacting us using the contact details provided under the heading "Contacts".
o You can object to the processing of your personal information, ask us to limit the processing of your personal information or request that it be transferred to third parties. Again, you can exercise the above rights by contacting us and using the contact details provided under the heading "Contacts".
o You have the right to opt out of receiving marketing communications that we send you at any time. You can exercise this right by using the unsubscribe functionality for receiving communications or by modifying your profile by deleting your subscription to the newsletter.
o Similarly, if we collect and process your personal information based on your consent, you can withdraw your consent at any time. The revocation of your consent does not affect the lawfulness of the processing that we conducted before your revocation, nor does it affect the processing of your personal information conducted in relation to other legitimate processing bases other than consent.
o You have the right to complain to a data protection supervisory authority regarding the collection and use of your personal information.
We respond to all inquiries we receive from individuals who wish to exercise their data rights in accordance with applicable data protection laws
Links to third party sites
Our website may, from time to time, contain links to and from the websites of our partners, advertisers and affiliates or an undetermined number of websites that may offer useful information to our visitors. We provide these links for convenience only and the inclusion of links does not imply endorsement of the relevant website by Cooking 2010 Srl. If you access the link or one or more websites, note that the reference companies have their own privacy policy and that we will not be responsible for their policies or linked websites. Check these policies before sending personal information to these websites.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time in response to continuous legal, technical or commercial developments. When we update our Privacy Policy, we take appropriate measures to inform you, in line with the importance of the changes we have made. We will obtain your consent to any substantial modification of the Privacy Policy if required by applicable data protection laws.
We encourage you to periodically review this page to stay updated on the latest information relating to our privacy practices.
How to contact us
If you have questions or concerns about this Privacy Polic
y, you can contact our Data Protection Officer:
By email to: cooking2010srl@legalmail.it
By writing to:
Cooking 2010 S.r.l. - Data Protection Officer
Via Alessandro Severo, 91 00145 Rome
The data controller of your personal information is the entity Cooking 2010 S.r.l. in the figure of its administrator.